Cleanx Privacy Policy

Depending on how you use Cleanx, we may collect:

We may use information to:

• Create and manage accounts
• Process cleaning requests
• Schedule and coordinate services
• Assign service providers
• Communicate about work orders
• Process payments and invoices
• Provide customer support
• Improve the Cleanx platform
• Prevent fraud and abuse
• Maintain security
• Comply with legal obligations
• Send service-related communications

We may also use aggregated or de-identified information to understand how our platform is used and improve our services.

Cleanx may share information when necessary to provide our services.

For example, information about a cleaning appointment may be shared with the service provider assigned to that appointment.

We may also share information with:

• Payment processors
• Hosting and technology providers
• Email and communication providers
• Analytics providers
• Customer-support providers
• Professional advisers
• Government authorities when legally required

We do not sell your personal information for money.

Payments may be processed through third-party payment providers. Cleanx may not directly store complete payment-card information.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Cleanx may allow cleaners to upload before-and-after photographs associated with a work order.

These photographs may be made available to the property manager associated with that work order and may be stored for operational, quality-control, dispute-resolution, and recordkeeping purposes.

Users should not upload unnecessary personal or sensitive information in photographs.

We may send emails, text messages, or other communications regarding:

• Account activity
• Work orders
• Scheduling
• Cleaning status
• Payments
• Invoices
• Security
• Customer support

Marketing communications may include an option to unsubscribe where required by law.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information.

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your information is used
• Opt out of certain marketing communications

Some requests may be subject to legal or contractual limitations.

Cleanx is intended for businesses and adults. Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

Cleanx may use third-party services for hosting, payments, analytics, communications, authentication, scheduling, and other business functions.

Those providers may process information according to their own privacy policies.

We may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date at the top of this page.

If you have questions about this Privacy Policy or your personal information, please contact Cleanx through the contact information provided on our website.

Cleanx

Salt Lake City, Utah, United States